Career Opportunity

FT Brand Ambassador

Ref #:







North Carolina


United States


Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.​

Essential Duties & Responsibilities

• Is the ideal Brand representative that elevates customer experience expectations at all points of contact
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Supports and participates in team training to execute business results
• Embraces RL "More ways to shop" and new technology while thinking of new way to engage a broader customer demographic through client outreach including polo connect
• Supports a collaborative team environment by engaging in networking and sourcing talent
• Participate in ongoing feedback around Store’s Performance including product wins and opportunities through weekly recaps shared with District Directors
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Maintain exceptional productivity and store standards are met through company initiatives, including inventory control and operational management

Experience, Skills & Knowledge

• Retail experience or similar industry experience in a complex, high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business
• Ability to build and maintain positive working relationships with customers, management and co-workers.

FT Brand Ambassador