Career Opportunity
Club Monaco - Assistant Manager Full Time, St. Catherine's
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Company Description
At Club Monaco, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.
Essential Duties & Responsibilities
Delivering and Impacting Business Results • Assist in motivating staff and align daily activities to achieve business goals • Monitor sales floor and zone coverage to drive sales and maintain customer focus • Model and Ensure dress code compliance • Monitor service associate breaks and shift changes • Communicate top and bottom sellers to Store Manager • Respond to changing demands of the business • Conduct hourly sales reads and coach staff on exceeding sales targets • Achieve personal sales targets Customer Focus • Protect the customer experience in all business areas • Focus staff on the importance of the quality of our relationships with our customers • Ensure proper training on product knowledge for staff • Lead by example in client capture results Operational Standards • Ensure compliance with all policies and procedures • Ensure daily monitoring and execution of sales and payroll goals. • Uphold and model established best practices • Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction • Strict compliance and adhering to the application of policies and procedures Leadership Attributes • Demonstrates flexibility and innovation in recognizing and reacting to changing work demands • Effectively leverages and appropriately delegates responsibilities to staff. • Fosters a challenging and positive team environment in which members participate, cooperate with and support each other • Provides a clear sense of direction for service associates. • Takes accountability for personal results Loss Prevention • Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures • Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards
Experience, Skills & Knowledge
• A minimum of 1 year of retail management experience • Excellent interpersonal skills supporting a team environment • Excellent English communication verbal and written • Excellent time management/project skills • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail • Ability to recognize and react to changing work demands • Goal oriented: ability to stay focused on creating winning results • Hours/days of work vary due to the demands of the business • Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock
