Career Opportunity

Assistant Department Manager, Client Development

Ref #:

W111595

Department:

Retail Stores

City:

Beverly Hills

State/Province:

California

Country:

United States

Shift:

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

*Role based in Beverly Hills, CA*

The Assistant Department Manager, Client Development is responsible for advancing the adoption of Clientelling tools and behaviors through the ongoing training, development, and support of sales teams and field leaders, primarily in the West Region. This individual is accountable for ensuring that the Clientelling strategy in stores is aligned with the Company’s strategy to generate profit, drive traffic, and grow the client relationship as measured by client acquisition, client retention, and client reactivation.

The ADM, Client Development is responsible for fostering productive, cross-functional relationships with internal partners that help drive adoption, troubleshoot technological hurdles and develop and train retail sales teams and field leaders. In partnership with the Manager of Clientelling, store operations, marketing partners, IT and BI partners, the ADM will help create consistency in store environments with respect to the Clientelling strategy and use of tools, such as Digital Clienteling and More Ways To Shop. Teamwork, leadership, process, relationship management, advanced proficiency with iOS and effective communication, as well as attention to detail, are critical aspects of this position’s responsibilities.


Essential Duties & Responsibilities

·       Develop and train retail teams on Clientelling tools including but not limited to: Concierge, JRNI, iPads, iPhones, Endless Aisle

·       Develop and train retail teams on Clientelling metrics including but not limited to: Client Acquisition, Client Retention, Client Reactivation

·       Support stores’ strategies with client outreach and relationship management ensuring consistency with overall company objectives and strategy

·       Compile user feedback and contribute to ongoing improvements in software and process

·       Conduct store visits to train and support team and make assessments on the fluency of store teams on key initiatives such as Clienteling, More Ways To Shop, etc

·       Foster strong relationships and partnership with Regional Directors and District Directors to drive adoption and behaviors in stores

·       Lead on-site trainings for store teams

·       Additional responsibilities for this role include report generation and presentation creation. Proficiency in Excel and PowerPoint preferred

Strategic Focus:

·       Support stores with ongoing learning and development, with a primary focus on the West Region

·       Develop super-user network across stores to advance adoption and knowhow of outreach strategies, metrics, and tools

·       Constantly identify new opportunities to drive business and work with stores and performance partners to convert these opportunities.

·       Evolve store culture to ensure that sales teams are able to sell any Ralph Lauren product from anywhere, regardless of customer location

·       Identify business opportunities with the support of store leadership and analytic: Customer segment, product category, store or Sales associate


Experience, Skills & Knowledge

Computer proficiency (i.e. Word, Excel, PowerPoint, Outlook); ability or aptitude to learn technical applications quickly
3+ years experience in retail field and stores
Success in driving client engagement 
Experience in retail field leadership a plus
Proven results in training employees, exceptional communicator 
Polo Factory Store and Ralph Lauren store experience a plus
Weekend hours and travel required

Assistant Department Manager, Client Development