Career Opportunity

Associate Manager Technology Business Managemnet,D365

Ref #:



Information Technology







Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Provision of production support for Microsoft D365 Finance & Operations application and Manhattan Scale in Asia Pacific

Essential Duties & Responsibilities

  • Provide daily production support on the D365 Finance & Operations application, ensuring issues are followed up and resolved in a timely manner.
  • Liaise with Helpdesk, local/global RL IT teams and the business to understand D365 and Scale issues and provide solutions in a timely manner.
  • Able to isolate IT related problem and escalate to next level support when required
  • Communicate with the relevant stakeholders on progress, risks and issues
  • Provide support, testing bug fixes and work with counterparts in various departments to resolve D365/ Scale issues.
  • Document processes, provide training and improve where necessary
  • Identify recurring issues and work with RL IT teams to provide workarounds and permanent solutions.

Experience, Skills & Knowledge

  • Experience in Microsoft D365 and Scale
  • Hands-on experience in supporting D365 Finance & Operations and Manhattan Scale, and understanding of support processes
  • Must be a good team player, proactive, self-motivated, and able to multi-task
  • Effective communication skills in English
  • Experience in Microsoft Technology for example PowerApps, Microsoft Flow, C# and .net framework will be an advantage

Associate Manager Technology Business Managemnet,D365