Career Opportunity

Analyst-D365

Ref #:

W102095

Department:

Information Technology

City:

Bangalore

State/Province:

Karnataka

Country:

India

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Provision of technology solutions and support for Microsoft D365 Application in Asia Pacific.

Essential Duties & Responsibilities

  • Provide daily production support on the D365 application, ensuring issues are followed up and resolved in a timely manner.
  • Becoming a functional master of Microsoft Dynamics 365.
  • Liaise with Helpdesk, RL IT teams and the business to understand D365 and Scale issues and provide solutions in a timely manner.
  • Identify recurring issues and work with RL IT teams to provide workarounds and permanent solutions.
  • Provide regular status updates and statistics of production issues to RL support leadership and teams.
  • To promote regular dialogue within IT and the business to share knowledge and field experiences in order ensure continuous improvement of support and services through alignment with business directions and strategies.
  • Act as a mentor to the D365 and Scale support team in India; provide training on technical knowledge and Ralph Lauren support processes


Experience, Skills & Knowledge

  • Degree holder in Computer Science or related disciplines
  • Must Relevant years of 2 years minimum experience in Microsoft D365 and Scale
  • Must be a good team player, proactive, self-motivated, and able to multi-task
  • Effective communication and presentation skills in English
  • Process Improvement/Re-engineering experience
  • Experience in Microsoft Technology for example PowerApps, Microsoft Flow, C# and .net framework will be an advantage

Analyst-D365