Career Opportunity

Account Specialist

Ref #:



Sales & Customer Support




North Carolina


United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Ralph Lauren Wholesale Services is responsible for managing an annual multi-billion $ portfolio of customer orders for all Brands under each of the Men’s, Women’s, Home Collection, Children’s Wear, Accessories, and Footwear divisions across Wholesale, Retail, and International businesses.


The Account Specialist’s primary responsibilities are to work directly with Sales and RL Accounts on order management and execution of all post market activities and to provide business support through order analysis and reporting.

Essential Duties & Responsibilities

  • Territory can include Private Clubs, Resorts, Public Courses & Off Course accounts.
  • Validates Account’s seasonal buy against order confirmations and verify financial plan and communicate and resolve discrepancies
  • ·         Monitors Account’s weekly order fulfillment and identify and communicate to Management on concerns that may impact order fulfillment and cause financial risk

    ·         Reviews and communicates to Sales and Accounts on issues impacting deliveries including late receipts, product shortages, style updates, quality issues and transportation delays 

    • Ownership of priority account(s)- multi-million dollar account base/high focus accounts
    • Understands the strategic and financial goals of the division and how their role impacts those goals
    • Measures and tracks divisional metrics including fill rate and confirmation status of customer orders to ensure RL financial and strategic goals are met

    ·         Communicates to Management on any order changes or lost sales that could impact monthly/quarterly financial goals for the division

    ·         Maintains accurate data files and communication to Accounts on PO pricing discrepancies for chargeback research and reversals.  Provides historical data to Compliance Department

    ·         Builds/Develops strong business relationship with accounts and buyers by partnering with Sales to understand account specific preferences and requirements

    Develops understanding of Brand and business process requirements specific to the division.

    ·         Maintains and updates orders based on customer requests and direction from Sales.  Ensures accuracy and understand financial impact of any changes

    ·         Supports multiple markets/seasonal customer buys ensuring order integrity in partnership with Sales and account base

    ·         Identifies when to involve Management in issues that require problem solving and decision making

    ·         Tracks and reports deliveries through warehouse management system until invoiced 

    ·         Analyzes and reviews Account’s PO status and provides updates to Sales and Accounts as needed


    • Understands account specific requirements, and works to develop and align processes to support

    ·         Analyzes data to manage account’s forecasted receipt plan and identify risks and opportunities to meet both RL fiscal goals and customer expectations

    ·         Familiar with product assortments for each season including key items, fashion, replenishment and account preferences

    ·         Clearly understands Brand/Division specific business process requirements (i.e. Credit review, Embroidery, EDI, Pre-pack functions)

    ·         Understands the impact that changes may have to achieving financial targets and communicates to management when needed

    ·         Develops reporting tailored to specific business needs and viewer (Sales/Account/Management)

    ·         Track and report deliveries through warehouse management system using available tools and reporting and provide updates to accounts on shipping schedules


    ·         Travel to Corporate offices, professionally representing Account Services, territory responsibilities, and division 

    • Understands how to effectively prioritize assignments and tasks to meet goals
    • Develops and builds relationships with internal and external partners
    • Ability to analyze issues and make effective decisions
    • Professional written and verbal communication skills.

    ·         Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment



    • Executes efficiently, anticipates obstacles that may impact the business and takes action.
    • Developed strong partnerships across business areas with both internal and external partners.
    • Ability to manage multiple priorities and demands and knows when to request resources to meet deadlines and expectations.
    • Demonstrates a positive and professional attitude even in stressful situations.
    • Ability to gather data, understanding resources and skills required to prepare, analyze and make effective decisions with minimal direction
    • Ability to efficiently multi-task and prioritize workload in a fast-paced and demanding environment, completing job requirements and expectations with minimal direction
    • Capability to think outside the box, bringing fresh ideas and perspective on process improvement


Experience, Skills & Knowledge

  • PKMS knowledge of waving process, order delivery statuses and style statuses preferred
  • Experience with Query tools for PKMS research and reporting of customer orders required
  • Proficient in Excel including formatting, pivot tables, V-look ups and working with formulas.
  • Experience with Microsoft Word
  • Aptitude for numbers and data interpretation.
  • Knowledge of Retail math
  • Proficient in business processes and systems.
  • Adept in data analysis and able to identify potential issues and take proactive steps to resolve.
  • Uses good judgment when making decisions.
  • Excellent interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization
  • Professional presentation skills, and ability to speak to territory
  • Effectively collaborates in a team environment
  • Demonstrates ability to work independently, self-motivated, and possesses a strong work ethic
  • Accepts accountability for decisions
  • Can be utilized for testing/training new processes
  • May initiate new processes or improvements
  • Business related experience or Retail experience preferred. 

Account Specialist