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Ref #
W179817
State/Region
Madrid
Department
Sales & Customer Support
Location
Spain
City
Madrid

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Provide administrative and organizational support to a sales team by processing orders, managing invoices, maintaining customer records, and ensuring efficient delivery of the products.

ESSENTIAL DUTIES & RESPONSIBILITIES

Key Responsibilities:
* Order Management: Receive, process, and verify sales orders, ensuring accuracy in customer information.
* Customer Communication: Act as a point of contact for customers, answering questions, addressing concerns, and providing after-sales support (i.e. returns, delivery issues, claims).
* Record Keeping: Maintain and update customer databases and sales records, ensuring data is accurate and accessible.
* Reporting & Analysis: Compile and monitor performance metrics to provide insights to the sales team.
* Inventory & Logistics: Coordinate deliveries to ensure timely product fulfillment.
* Internal Coordination: Liaise with other departments, such as logistics and finance, to ensure smooth operations and timely delivery of products and services

EXPERIENCE, SKILLS & KNOWLEDGE

Experience, Skills and Knowledge:
* Organizational & Time Management: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines.
* Communication: Strong interpersonal skills to effectively interact with customers and internal teams.
* Technical knowledge: EXCEL, SAP.
* Attention to Detail: Accuracy is critical for managing sensitive customer and sales data.
* Languages: English
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