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COMPANY DESCRIPTION
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
POSITION OVERVIEW
The Analyst of Web Analytics, RLE-NA supports the RalphLauren.com US e-commerce business within the Ralph Lauren Corporation. Reporting to the VP of Customer Experience & Insights, RLE-NA, this individual will be a key contributor to the success of our fast-growing retail businesses.
ESSENTIAL DUTIES & RESPONSIBILITIES
-Leading the development of actionable consumer insights to enhance the digital customer experience and drive conversion for the RalphLauren.com web site
-Functioning as a power user of Adobe Omniture Site Catalyst & Discover and other analytics tools
-Creating, maintaining & delivering various dashboards & reports for key stakeholders
-Conducting ad hoc analysis for internal partners as requested, including in depth funnel and conversion analysis
-Incorporating industry web analytics best practices and methodologies (e.g., testing and behavioral targeting)
-Supporting the maintenance and development of the web analytics platforms·
-Collaborating with internal and external partners to develop performance measurement plans for new product launches or campaigns; define targets and deliverables; and communicate performance results to key stakeholders and leadership team
-Supporting Digital Marketing and Site Merchandising teams and developing strong partnerships with cross-functional and inter-company peers
EXPERIENCE, SKILLS & KNOWLEDGE
-Exemplary analytical capabilities
-Demonstrated critical thinking and leadership skills
-Understanding of business financials, ROI, & profitability
-Excellent verbal and written communication skills; ability to present complex information in an easy-to-understand manner with clear recommendations based on data insight
-Team-player; ability to work with all business divisions in a proactive manner and drive results
-Adapts easily to changing situations and demonstrates flexibility in juggling priorities
-Ability to provide and articulate Omniture tracking and implementation requirements
-Minimum of 2 year of Adobe Analytics/Omniture or CJA experience; DTM experience a plus
-2-3 years previous work experience, ideally within the eCommerce and/or Digital Marketing space