Sales Operations Associate, Region Italy (Temp Contract)

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

We are looking for a detail-oriented and proactive Wholesale Sales Operations Associate to support our Region Italy business. This role is critical in ensuring seamless order management, fulfilment, reorders, and returns processes, while delivering best-in-class service to our wholesale partners.

The ideal candidate combines strong operational execution with a continuous improvement mindset, and demonstrates experience in adopting and leveraging digital tools. 

Success in this role requires a strong ability to collaborate cross-functionally across Sales, Supply Chain, Finance and other corporate functions, as well as a positive, can-do attitude to navigate complexity and drive solutions.

Order Management & Fulfilment

• Manage end-to-end Prebook order lifecycle, from Order confirmation to delivery and invoicing

• Monitor order status, ensuring accurate and timely fulfilment aligned with agreed delivery windows

• Partner with credit, sales, logistics and Geneva corporate functions to resolve fulfilment issues

• Process and monitor reorders in collaboration with Sales Team

• Handle refusals, returns, credit notes, and claims in a timely and accurate manner

• Ensure compliance with company policies and wholesale agreement

• Act as a key operational contact for wholesale clients and internal stakeholders

• Delivery best in class customer service to our wholesale clients

Systems & Process Optimization

• Actively contribute to the adoption and optimisation of new tools, systems, and processes

• Identify inefficiencies and propose improvements and automation

• Adopt a positive attitude in every circumstances. Work in a team-oriented manner

Experience

• 2–5 years in Sales Operations, Customer Service, or Wholesale Operations, ideally within fashion or consumer goods industry

• Proven experience managing order fulfilment, reorders, and returns workflows

• Familiarity with ERP systems (experience with SAP S/4HANA is a strong plus)

• Experience in system migrations or digital transformation projects would be a plus

Technical & Functional Skills

• Strong understanding of order-to-cash processes

• High proficiency in Excel and reporting tools

• Experience with digital tools adoption and process transformation

• Ability to manage large datasets with strong attention to detail

• Basic knowledge or interest in Artificial Intelligence applications 

Soft Skills

• Excellent organizational and prioritization skills

• Strong problem-solving mindset with a proactive approach

• Effective communication and stakeholder management skills

• Ability to work in a fast-paced, deadline-driven environment

• Team player with a continuous improvement mindset

Languages

• Italian: Native or fluent

• English: Fluent (spoken and written)