Oportunidade de carreira

Assistant Floor Manager - POLO Menswear (12 Months Mat Cover)

Ref #:



Retail Stores






United Kingdom

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands

Position Overview

Assist the Floor manager to direct the floor team to consistently deliver an exceptional, memorable customer experience. Alongside the Floor manager, empower, motivate and lead the development of a Sales Floor team. Participate in the acquisition and retention of a talented Sales Floor team Deliver the floor sales and metric targets

Essential Duties & Responsibilities

Assist the Floor manager to drive the sales and KPI performance in assigned floor Work with the team to deliver the RL Experience to all customers through the Connect, Convert and Conclude service model Support the Floor manager to deliver the company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second Participate in the recruitment, selection, supervision and development of the team. Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions Conducting performance reviews and agreeing Personal Development Plans to support retention Training and testing the team on product Knowledge With the floor manager communicate clear sales and service goals and expectations to the floor team, providing coaching, training and constructive feedback on a regular basis Using department business reports, profiling and space analysis information effectively Managing the floor environment to ensure it represents the brand, complies with creative and product presentation Maintaining an effective replenishment processes in line with store requirements Oversee merchandise install directives and ensure standards are effectively maintained Responsible for assisting the floor to achieve shrinkage goals Promoting and managing a high level of security discipline Managing the fitting rooms and cash wraps in line with company guidance Maintaining Work force management schedules to report attendance, sickness and absence of team members Accountable for the health and safety of floor

Experience, Skills & Knowledge

2 Years plus of successfully leading teams To have an in depth knowledge of the retail market including competitor activity Possess strong communication and interpersonal skills A desire to build relationships and promote team work and develop people High level of analytical and reporting skill To be action orientated and solution driven to achieve results To be competent in IT systems to include excel, Microsoft word To be aspirational to become a floor manager or equivalent job level

Assistant Floor Manager - POLO Menswear (12 Month Mat Cover)