Oportunidades laborales
Client Development Lead
Ref #:
W173446
Department:
Retail
City:
New York
State/Province:
New York
Location:
United States
Workspace Description
Pay Range: The pay range for this job is $90000 - $192500 annually; actual pay is dependent on experience and geographic location.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.
Pay Range Max
192500
Pay Range Min
90000
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Client Development Lead is a strategic leader responsible for defining, evolving, and driving the enterprise Clienteling vision across the North America Region. This role oversees the end‑to‑end strategy that accelerates revenue growth, strengthens client lifetime value, and elevates the retail client experience. This role ensures alignment with the Company’s strategy to generate profit, drive traffic, and enhance client relationships through client acquisition, retention, reactivation, and migration. Additionally, the Lead promotes productive, cross-functional relationships with internal partners to drive adoption, develop and train retail teams, and troubleshoot technology initiatives supporting clienteling growth.
Essential Duties & Responsibilities
Strategic Leadership & Revenue Growth
- Define the multi‑year Client Development strategy to support enterprise revenue goals.
- Leverage customer segmentation, product insights, and analytics to identify high‑value business opportunities.
- Establish KPIs and frameworks linking Clienteling behaviors to sales outcomes.
Cross‑Functional Partnership & Enterprise Enablement
- Serve as the executive‑level liaison with Store Operations, Marketing, IT, BI, and Product teams.
- Influence technology roadmaps and drive improvements in Clienteling platforms.
- Oversee creation of scalable communication cadences and dashboards.
Field Leadership & Capability Building
- Lead a team delivering high‑impact training and leadership development.
- Develop a super‑user network to champion initiatives.
- Partner with Regional and District Directors to drive adoption and remove barriers.
Program Management & Field Execution
- Oversee execution of client outreach strategies.
- Direct deployment of Clienteling initiatives.
- Lead creation of executive‑ready reporting and business reviews.
Experience, Skills & Knowledge
- 7–10+ years of progressive retail leadership or client development experience.
- Proven success driving revenue and leading enterprise initiatives.
- Strong communication, analytical, and cross‑functional leadership skills.
- Experience leading teams and building scalable development programs.
- Advanced PowerPoint and Excel skills; ability to synthesize data.
- Ability to travel regularly.
- Weekend hours and travel required
- Proven results in training employees, exceptional communicator
Ralph Lauren will consider for employment
qualified applicants with arrest or conviction records in a manner consistent
with the requirements of the law, including any applicable fair chance laws.
Please note background checks will be evaluated individually.
