Customer Experience Assistant

Ref #:

W174654

Department:

Information Technology

City:

London

State/Province:

London

Location:

United Kingdom

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all

departments to ensure that the last stage of development of online enhancements, new functionality and creative content

is thoroughly tested and signed off ahead of launching to site. Once live, you will ‘walk’ the online consumer journey to

ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to

escalate and push a solution.

Essential Duties & Responsibilities

Conduct pre- and post-release UAT testing to ensure testing standards meet requirements · Report UAT results in a clear and concise manner · Investigate problems identified as a result of testing and provide feedback/input to teams · Keep up to date with all respective JIRA tickets & Confluence documentation.

· Conduct UAT testing pre and post release to ensure testing standards meet requirements

· Produce and execute tests, reporting on progress as required.

· Report UAT results in a clear, concise and timely manner

· Investigate problems identified as a result of testing and providing feedback/input to teams

· Review content wireframes and requirements to understand UAT requirements.

· Flexibility in switching between projects and providing support dependent upon development priorities

· Aiding the team during the release management process

· Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed.

· Partner with the Digital Customer Experience Manager to provide a team ‘go’ no go’ response to release

Experience, Skills & Knowledge

· 1+ full strategic cycles of experience

· Strong communication skills, both written and verbal

· Demonstrated aptitude for technology, including understanding product data flows and e-commerce software

· Strong Excel skills (Pivot & VLOOKUP)

· Good understanding of web tools (Salesforce Excel etc.)

· An entrepreneurial, career hungry mindset

· Highly organized with a sharp eye for detail

· Intuitive and initiative

· A willingness to get stuck in and learn

· Passion to work in a luxury fashion brand.

· Positive, “can-do” attitude

· Willingness to be flexible and pivot across multiple tasks and priorities as necessary

· Proactive, taking initiative for needed improvements and problem solving

Ralph Lauren

Career Opportunity

Customer Experience Assistant

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