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Ref No.
W173806
Eyalet/ Bölge
London
Departman
Retail Stores
Lokasyon
United Kingdom
Şehir
London

Şirket Tanımı

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POZİSYONA GENEL BAKIŞ

​​​Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and retail environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms. ​​ 

This role is based in Harrods, London for Ralph Lauren Home department 

TEMEL GÖREVLER VE SORUMLULUKLAR


  • Welcome and assist the customer (Connect) identify their needs (Convert) concluding the transaction (Confirm) comply the customers details into the data base in order to (Continue) to stay connected (Continue) and maintain the highest level of service. 
  • Exceed client expectations and demonstrate in depth knowledge of Ralph Lauren Home products and lifestyle collections. 
  • Meet store and personal sales objectives and KPI’s by delivering an elevated and personalized level of service and communication to all customers in store and via outreach 
  • Acquire, develop and retain a loyal client base of Very Important Customers (VIC’s), Super VIC’s and Top clients through advanced competency ultilising the Company clientelling tools and progressive ways of selling 
  • Generate quotes and track projects from point of purchase through delivery and installation, assisting in all areas of the customer journey and after sales care 
  • Maintain and share in depth level of product knowledge and stock availability. Categories including furniture, lighting, fabric & wallpaper, rugs and home accessories. Actively participate and contribute to store briefs and trainings 
  • Effectively network and remain up to date with competitor activity including trends, events, campaigns within the local and wider community 
  • Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including but not limited to: Daily stock maintenance and standards, Replenishment, Product transfers, New product launches and Seasonal floor changeovers  
  • Communicate Product and Customer feedback to buyers and managers 
  • Contribute to the maintenance of standards in the back of house and communal areas  
  • Perform opening and closing showroom duties as needed.  
  • Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations 
  • Always adhere to all company policies and standard operating procedures  

DENEYİM, BECERİ VE BİLGİ

  • ​​​Has proven successful experience in luxury retail and keen interest in Homeware  
  • ​Excellent interpersonal skills with the ability to build and maintain strong working relationships.  
  • ​Communicates with confidence and maintains highest level of professionalism 
  • ​Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment 
  • ​Maintains in depth product knowledge, identifies and acts on self-development opportunities to improve performance 
  • ​Has a strong focus on achieving personal sales and KPI goals 
  • ​Moves with urgency to deliver results and solution driven 
  • ​Proven capacity to utilize technology to drive sales, excellent computer skills 

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