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Customer Experience· Responsible for ensuring each employee delivers the 5 C's of Service Excellence to every client. “CREATE, CONNECT, CONVERT, CLOSE, and CONTINUE”· Ensure every client that enters the store is treated like a VIP by providing an experience unique to Ralph Lauren· Guarantee all...

Guest Experience:• Serve as the constant, visible floor presence during peak business hours.• Curate a seamless, anticipatory guest journey — from greeting to farewell.• Lead all guest-facing associates with a hospitality-first mindset.• Model elevated service behaviors: body language, tone,...

Actively participate in team initiatives, supporting across Hospitality functions when needed Develop meaningful and profitable relationships with internal and external clients over the phone Facilitates sales via phone calls or electronic communication when appropriate or connects the...

Actively participate in team initiatives, supporting across Hospitality functions when needed Develop meaningful and profitable relationships with internal and external clients over the phone Facilitates sales via phone calls or electronic communication when appropriate or connects the...

Actively participate in team initiatives, supporting across Hospitality functions when needed Develop meaningful and profitable relationships with internal and external clients over the phone Facilitates sales via phone calls or electronic communication when appropriate or connects the...

At Ralph’s Café, our Head Barista plays a key role in creating a vibrant and memorable customer experience. Responsibilities include preparing coffees and other beverages to the highest standard, greeting and assisting customers, maintaining hygiene and food safety records, and ensuring all...