General Manager, Ralph's Coffee, Flagship

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The General Manager of Ralph’s Coffee Flagship is the ultimate steward of the brand, experience, and business. This role leads the café as a luxury hospitality destination while operating with the rigor, strategy, and accountability of a flagship retail business. The General Manager sets the tone for service excellence, embodies the Ralph Lauren lifestyle, and ensures the business delivers sustainable financial results through exceptional people leadership, operational discipline, and brand integrity.

This leader balances hands-on hospitality with high-level management, acting as both an inspirational presence on the floor and a strategic owner of the business. They are responsible for cultivating an elevated, welcoming guest experience while driving performance across sales, profitability, talent, and brand standards.

Brand & Hospitality Leadership:

• Serve as the primary ambassador of Ralph’s Coffee and the Ralph Lauren brand, ensuring the café delivers a luxury hospitality experience that feels timeless, warm, and personal.

• Own the end-to-end guest experience, setting and modeling exceptional service standards and resolving guest concerns swiftly and graciously.

• Create a culture where hospitality, storytelling, product knowledge, and emotional connection to the brand are non-negotiable.

• Partner with Marketing, PR, and Hospitality teams to execute special events, activations, and brand moments that elevate the flagship experience.

Business Ownership & Financial Performance:

• Own the full P&L for the flagship café, delivering sales, profitability, and KPI targets through thoughtful planning and execution.

• Develop and execute short- and long-term business strategies aligned with brand and financial objectives.

• Optimize labor, inventory, cost of goods, and operating expenses while maintaining uncompromising service and quality standards.

• Utilize daily, weekly, and monthly reporting to assess performance, identify opportunities, and drive continuous improvement.

Operations & Standards Excellence:

• Lead all café operations, ensuring consistency across service, product quality, cleanliness, safety, and visual presentation.

• Ensure strict adherence to all Ralph’s Coffee recipes, food and beverage standards, and quality assurance processes.

• Oversee scheduling, cash handling, POS operations, loss prevention, and opening/closing procedures.

• Partner with Facilities and corporate teams to address repairs, maintenance, and health & safety compliance promptly.

People Leadership & Talent Strategy:

• Build, lead, and inspire a high-performing team of managers and hourly associates who reflect the values and diversity of the Ralph Lauren brand.

• Own the full employee lifecycle: recruitment, onboarding, training, performance management, development, and succession planning.

• Create a coaching-driven culture with regular feedback, clear expectations, and accountability at every level.

• Develop future leaders through intentional career pathing, skill-building, and ongoing talent assessment.

• Drive strong engagement and enablement scores by fostering an inclusive, energized, and values-led work environment

Training, Development & Culture:

• Champion ongoing training in hospitality, leadership, product knowledge, and brand standards.

• Ensure all team members are equipped to deliver elevated service and operate with confidence and consistency.

• Build morale and team pride by recognizing excellence, encouraging collaboration, and reinforcing shared purpose.

• Lead by example—present, polished, and deeply connected to both the team and the guest experience.

Cross-Functional Partnership & Representation:

• Collaborate closely with corporate partners including Hospitality, Brand Image, Marketing/PR, Buying, Planning, and People teams.

• Ensure consistent brand presentation through alignment with Brand Image and Visual teams.