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Ref. č.
5581666
Stát/Region
New York
Oddělení
Informační technologie
Lokalita
United States
Město
New York
Platové rozpětí: Platové rozpětí pro tuto pozici je $150550 –$165000 ročně; skutečná mzda závisí na zkušenostech a zeměpisné poloze.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Popis společnosti

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Přehled pozice

EMPLOYER:

Ralph Lauren Corporation

TITLE:

Sr. Manager DTC Operations & Support

DUTIES:

Act as owner for operational support status of all global ecommerce sites including related internal and third-party applications and services that support the ecommerce platform. Manage and provide training to a team of 6+ Analysts. Lead complex technical issue triage. Collaborate with global peers in a follow-the-sun support model. Log, track and communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause. Knowledge expert for all DTC digital technical integrations. Own the production acceptance and release of new systems and features. Own and distribute daily metrics reporting to track adherence to SLAs and KPIs, both for support processes and system availability. Manage shift and on-call team calendar. Provide incident management escalation and communication for all production support incidents. Create/maintain operational documentation and knowledge base to streamline incident resolution. Maintain quality service by establishing and enforcing organizational standards. Demonstrate the ability to complete multiple tasks under pressure. Limited evening and weekend work is required. Part-time telecommuting permitted.

LOCATION:

601 W 26th St, New York, NY 10001

SALARY:

$150,550 - $165,000/year

REQUIREMENTS:

Bachelor's degree or equivalent in Computer Science, Information Systems, Project management, Information Technology Management, or other related field, and 5 years of experience in the offered position or a related role. Requires 5 years of experience with all of the following: hands on technical experience in development, software quality assurance or infrastructure environments; managing a team of 5+; ecommerce business model (including Fulfillment/Shipping needs, Customer Service, User Experience, and promotions planning); interacting with internal business teams, at different levels of the organization; managing multiple clients/vendors/projects; working in a team environment; and partnering with stakeholders inside and outside of IT as well as vendors and other external entities. Limited evening and weekend work is required.

SUBMIT RESUME OR CONTACT:        

Apply at https://careers.ralphlauren.com/, job Ref #5581666

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ZKUŠENOSTI, DOVEDNOSTI A ZNALOSTI

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.
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