Career Opportunity
Assistant Manager, Client Experience & Club Operations
Ref #:
W164307
Department:
Retail
City:
New York
State/Province:
New York
Location:
United States
Shift:
Pay Range: The pay range for this job is $62000 - $80500 annually; actual pay is dependent on experience and geographic location.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, flexible working arrangements, incentive compensation, where applicable, and varied learning opportunities.
Pay Range Max
80500
Pay Range Min
62000
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Assistant Manager, Hospitality & Guest Experience, serves as a key leader within RL Club, embodying the Ralph Lauren spirit of elegance, discretion, and personalized service. This role is responsible for overseeing the daily operations of the club and ensuring an exceptional, seamless experience for our high-net-worth guests, VIP clientele, and brand partners. With a polished and service-driven demeanor, this individual will lead by example, elevate service standards, and collaborate cross-functionally to deliver unforgettable moments that reflect the brand’s heritage and values.
Essential Duties & Responsibilities
Client Experience & Personalization
- Personally welcome and host VIP clients, brand partners, and special guests, ensuring a gracious and memorable arrival experience.
- Oversee the execution of personalized hospitality services, including curated amenities, beverage offerings, and bespoke experiences tailored to client preferences.
- Maintain and utilize detailed client profiles to anticipate needs and foster long-term relationships.
- Manage the day-to-day operations of RL Club, ensuring the space is impeccably maintained, organized, and aligned with luxury standards.
- Coordinate with facilities and maintenance teams to address repairs, lighting, and overall ambiance.
- Oversee wardrobe care, including laundering, steaming, and presentation of attire for events and appointments.
- Support the planning and execution of in-store activations, private appointments, and exclusive events within RL Club.
- Liaise with catering, entertainment, and guest services to ensure seamless coordination and elevated guest experiences.
- Collaborate with retail, client experience, and tailor shop teams to deliver a cohesive and luxurious client journey.
- Manage smart home and digital systems within the club to enhance operational efficiency and guest comfort.
- Identify opportunities to integrate new technologies that support service excellence and security.
- Uphold Ralph Lauren’s values of discretion, hospitality, and timeless elegance in every interaction.
- Serve as a brand ambassador, ensuring all touchpoints reflect the highest standards of etiquette, privacy, and professionalism.
- Supervise and mentor the hospitality associate to ensure consistent delivery of elevated service and adherence to brand standards.
- Lead daily briefings, delegate responsibilities to hospitality associate, and provide on-the-floor coaching to maintain a culture of excellence and attentiveness.
- Partner with Manager VIC Development & Experience to identify training needs and implement service enhancement initiatives.
Experience, Skills & Knowledge
- Proven experience in luxury hospitality, private members clubs, or high-end retail clienteling environments.
- Exceptional interpersonal, communication, and relationship-building skills.
- Strong attention to detail with the ability to anticipate and respond to client needs intuitively.
- Professional appearance, poise, and demeanor reflective of the Ralph Lauren brand.
- Flexible availability, including weekends, holidays, and special event coverage.
- Passion for delivering elevated service experiences and creating meaningful, lasting client connections.
- Computer skills preferred: Word, Excel, PowerPoint, and Outlook
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
- Ability to operate the register, stand, move and walk for multiple hours
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
