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1. Strategic Leadership & Regional Vision Define APAC’s integrated client engagement strategy across clienteling (1:1), CRM (1:Many), and experience. Ensure strategic alignment with global CIX leadership and APAC commercial goals. Develop a region-wide roadmap for...

·       Define and maintain platform operating model including governance, security, and compliance frameworks ·       Own platform lifecycle management—from provisioning and scaling to monitoring and...

1. Data Product Strategy & Vision Define and champion the enterprise data product strategy, ensuring alignment with business goals, digital transformation priorities, and value roadmaps. Develop a multi-year data product portfolio plan, identifying new opportunities,...

This leader drives operational excellence across incident management, service reliability, and partner performance while building a modern, scalable operating model that emphasizes proactive detection, rapid resolution, and a strong culture of continuous learning. Vendor and partner management...

1. Global Mobile App Strategy & Expansion • Drive the global mobile app strategy, roadmap, and P&L—driving growth in traffic, conversion, engagement, and app-driven revenue with Regional Digital Commerce leaders. • Define the expansion plan for new markets considering...

Ensures the team delivers consistent, high-quality practices and standards Ensures proactive and reactive management of operational incidents, problems and changes Acts as point of authority for fault management, technical direction and/or strategy ...