Head Barista

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

At Ralph’s Café, the Barista plays a key role in creating a vibrant and memorable customer experience. Responsibilities include preparing coffees and other beverages to the highest standard, greeting and assisting customers, maintaining hygiene and food safety records, and ensuring all company policies and procedures are followed.

The Barista will:

 

• Prepare and serve coffees, teas, and other beverages to Ralph’s Café standards, ensuring consistency, presentation, and quality.
• Create a warm, vibrant, and welcoming atmosphere for all customers.
• Greet customers promptly and provide excellent, friendly, and professional customer service.
• Make recommendations to customers, answer questions, and confidently discuss menu items.
• Coordinate beverage orders with other baristas and team members to ensure efficient and smooth service.
• Follow all company policies, procedures, audit requirements, and AP standards.
• Maintain a safe, clean, and organised working environment.
• Keep the coffee bar area, equipment, and service stations clean, stocked, and organised.
• Monitor and maintain hygiene and cleaning standards throughout the café.
• Complete and maintain hygiene and temperature records, including fridge temperature logs and other audit documentation.
• Monitor customer satisfaction and respond professionally to customer feedback and concerns.
• Build and nurture positive relationships with customers to encourage loyalty, strengthen the Ralph’s Café reputation, and provide an exceptional café experience.

 

• Previous experience of 2 years as a Barista or hospitality experience is preferred.
• Strong communication and interpersonal skills.
• A friendly, positive, and approachable manner.

• Passion for coffee, hospitality, and customer service.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of food hygiene, health and safety, and cleaning standards.
• Flexible, reliable, and able to work well as part of a team.
• Takes pride in maintaining high standards and delivering a memorable Ralph’s Café experience.