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Customer Experience ·       Responsible for ensuring each employee delivers the 5 C’s of Service Excellence to every client.  “CREATE, CONNECT, CONVERT, CLOSE, and CONTINUE” ·       Ensure every client that enters...

Direct responsibility for sales and profit performance, ensuring sales & margin goals are met Own strategic planning and execution of company initiatives, optimizing impact for your store location Create a consistent customer experience aligned to RL brand expectations by setting...

Guest Experience:• Serve as the constant, visible floor presence during peak business hours.• Curate a seamless, anticipatory guest journey — from greeting to farewell.• Lead all guest-facing associates with a hospitality-first mindset.• Model elevated service behaviors: body language, tone,...

Actively participate in team initiatives, supporting across Hospitality functions when needed Develop meaningful and profitable relationships with internal and external clients over the phone Facilitates sales via phone calls or electronic communication when appropriate or connects the...

Actively participate in team initiatives, supporting across Hospitality functions when needed Develop meaningful and profitable relationships with internal and external clients over the phone Facilitates sales via phone calls or electronic communication when appropriate or connects the...

Actively participate in team initiatives, supporting across Hospitality functions when needed • Develop meaningful and profitable relationships with internal and external clients over the phone • Facilitates sales via phone calls or electronic communication when appropriate or connects the...