Guest Services Coordinator

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a “one team focused on the customer” mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service
• Strong communication and interpersonal skills
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours