Operations Manager

The Operations Manager role specialising in Workforce Management is responsible for leading workforce planning, systems and analytics across Bicester Village. This role plays a key part in ensuring the right people are in the right place at the right time, balancing customer experience, operational efficiency and cost control.

Working cross-functionally with Retail Operations, HR, Payroll, Finance and IT, the role combines data-driven decision making with strong stakeholder collaboration. It is accountable for developing workforce strategies, optimising labour models, and ensuring systems and processes support an efficient, compliant and engaging experience for both employees and leaders.

Workforce Planning & Optimisation

• Lead workforce management strategy across retail stores and operational functions.

• Develop and manage labour models aligned with business demand, sales trends, and seasonal trading patterns.

• Analyse workforce data to optimise staffing levels, scheduling efficiency, and labour costs.

• Partner with Retail Operations and Store Leadership to ensure effective resource allocation and workforce coverage.

• Monitor KPIs including productivity, payroll accuracy, overtime, absence, and scheduling compliance.

Systems Management

• Act as subject matter expert for S&B, Workday, and Workforce Management systems.

• Manage system configuration, enhancements, testing, and process improvements.

• Support integrations between HR, payroll, scheduling, and workforce platforms.

• Ensure accurate employee data management, reporting integrity, and system compliance.

• Lead troubleshooting and resolution of workforce system issues across stores and regional teams.

Reporting & Analytics

• Produce workforce reports and dashboards for senior leadership.

• Deliver insights and recommendations using labour analytics and operational reporting.

• Identify trends and opportunities to improve efficiency and employee experience.

• Support budgeting and forecasting processes through workforce planning analysis.

Stakeholder Management

• Collaborate cross-functionally with HR, Payroll, Retail Operations, Finance, and IT teams.

• Provide training and guidance to managers on workforce systems and best practices.

• Support change management initiatives and rollout of new workforce processes or technologies.

• Build strong relationships with regional and store leadership teams to support operational goals.

WHO YOU ARE

• Energetic, passionate and results driven
• Experience of managing a team in a fast paced and dynamic environment
• Excellent analytical and organisation skills