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1. Strategic Leadership & Regional Vision Define APAC’s integrated client engagement strategy across clienteling (1:1), CRM (1:Many), and experience. Ensure strategic alignment with global CIX leadership and APAC commercial goals. Develop a region-wide roadmap for...

·       Define and maintain platform operating model including governance, security, and compliance frameworks ·       Own platform lifecycle management—from provisioning and scaling to monitoring and...

1. Data Product Strategy & Vision Define and champion the enterprise data product strategy, ensuring alignment with business goals, digital transformation priorities, and value roadmaps. Develop a multi-year data product portfolio plan, identifying new opportunities,...

This leader drives operational excellence across incident management, service reliability, and partner performance while building a modern, scalable operating model that emphasizes proactive detection, rapid resolution, and a strong culture of continuous learning. Vendor and partner management...

1. Global Mobile App Strategy & Expansion • Drive the global mobile app strategy, roadmap, and P&L—driving growth in traffic, conversion, engagement, and app-driven revenue with Regional Digital Commerce leaders. • Define the expansion plan for new markets considering...

Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellenceLead, train, and support staff on service standards, product preparation, and equipment maintenanceDrive sales performance through strategic initiatives while controlling...