Ref #:

W154212

Department:

Retail

City:

London

State/Province:

Location:

United Kingdom

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Through our Cultural focus behaviour's demonstrate a true passion and respect for the Ralph Lauren customer, product and retail environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms.

Essential Duties & Responsibilities

· Welcome and assist the customer (Connect) identify their needs (Convert) concluding the transaction (Confirm) comply the customers details into the data base in order to (Continue) to stay connected (Continue) and maintain the highest level of service

Meet store and personal sales objectives and KPI’s by delivering an elevated level of service and experience to all customers in store and via outreach
Acquire, develop and retain a loyal client base of Very Important Customers (VIC’s) through competently utilising the company clientelling tools and progressive ways of selling
Participate in online sales platforms and digital sales
Promote and leverage other in- store services available to customers, including but not limited to: Alterations, Gift cards, Personalization, Delivery service, Transfers, Holds, Private appointments, Ralph Lauren Home, on- line and digital services and other store locations
Maintain and share a in deep level of product knowledge and stock availability
Remain up to date with competitor activity including trends, events, campaigns within the local and wider community.
Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including but not limited to: Daily stock maintenance and Folding standards, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
Assist customers in all areas of the customer journey
· Communicate Product and Customer Feedback to managers
· Contribute to the maintenance of standards in the back of house and communal areas
Adhere to all company policies and standard operating procedures at all times
Actively participate and contribute to store Brilliant briefs and training

Experience, Skills & Knowledge

Advanced retail sales and service
Maintains In depth product Knowledge of non- specialized departments.
Consistently acquires, develops and retains customer relationships
Strong performer across all sales platforms including progressive ways of selling
Moves with urgency to deliver results

· Contributes to store sales objective as well as achieving personal sales goals

Communicates with confidence

Ralph Lauren

Możliwości z zakresu kariery

Senior Sales Professional

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