Ralph Lauren

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

• Actively participate in team initiatives, supporting across Hospitality functions when needed
• Develop meaningful and profitable relationships with internal and external clients over the phone
• Facilitates sales via phone calls or electronic communication when appropriate or connects the client to the appropriate sales professional to take over the sale
• Becomes an expert on product in store to relay product knowledge and availability to clients via phone or electronic communication
• Facilitates customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.)
• Support corporate and store-to-store product requests ensuring effective documentation and tracking
• Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers
• Assist with celebrity dressing and other marketing/PR requests
• Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
• Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly.
• Direct all phone calls and questions to appropriate areas of store.
• Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers and new product receipt.
• Possess knowledge of Alterations procedures, pricing and current shop dates. Ensure product is delivered to/from Alterations shop in a timely manner. 
• Assist in various promotional mailing projects and Marketing/PR events. 
• Provide assistance on the floor at any given time to support other departments based on store needs. Ensure a clean, organized sales floor and fitting rooms.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.