Career Opportunity

Director, Digital Content Services, IT

Ref #:





New York


New York


United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands. 

Position Overview

Ralph Lauren is looking for an experienced, self-directed and highly motivated Director of Digital Content Services to take responsibility for existing DAM solutions and participate in the creation of new state-of-the-art global Digital Asset Supply Chain systems and processes.  This role requires a strong understanding of Digital Asset Management, Product Information Management, Content creation, distribution and syndication.

Strategy & Planning
Participate in planning and development of an End-to-End Digital Asset Management strategy in a global retail organization.

Essential Duties & Responsibilities

  • Strong ability documenting complex business processes and emerging requirements providing recommendations for short term tactical improvements while articulating and refining the future state Digital Content Services architecture
  • Must ensure Digital Assets are published and available for Ralph Lauren and Ralph Lauren Partner Ecommerce sites prior to goods arriving in distribution centers
  • Provide sound recommendations on the modification, enhancement and re-engineering of business processes, technology solutions that make up the Company’s Digital Content Services
  • Expand the reach of Digital Content creation to include additional channels e.g. In-Store Retail Kiosks and In-Store mobile applications
  • Prioritize, scope and plan for ongoing systems improvements that expand our digital asset reach, remove bottlenecks and reduce friction in the distribution of content globally
  • Work cross functionally with IT, Digital, Marketing, Advertising and Design teams

Experience, Skills & Knowledge

Formal Education & Certification
  • College diploma or university degree
  • Minimum 5 years’ experience in Digital Asset Management experience inside an organization
Knowledge & Experience
  • Must have experience implementing and customizing DAM solutions, including data migration and asset system integration with line-of-business systems
  • Must have experience developing cost and resource impact analysis
  • Must have a comprehensive knowledge of metadata principles and experience implementing numerous metadata schema
  • Experience with asset creation technology desired
  • Experience with barcode, QR and RFID technology is desired
  • Prior user training experience is desired
  • 5+ years of hands-on experience in Digital Services and Technology solutions
  • Experience in leading large implementation efforts and development lifecycle
  • Strong Jira / Confluence skills preferred
Personal Attributes
  • Must have strong supervisory/leadership skills
  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong interpersonal and oral communication skills
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Ability to conduct research into hardware and software issues and products as required
  • Ability to present ideas and solutions in user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Skilled at working within a team-oriented, collaborative environment

Director, Digital Content Services, IT